Returns & Exchanges
Due to the perishable nature of our award-winning cheeses, we strive to ensure every order arrives in perfect condition. If you are unsatisfied with your delivery or receive damaged goods, please contact our customer service team within 24 hours of receipt.
Contact Support
Email our team with your order number and clear photographs of any issues or damage to the product packaging.
Quality Assessment
Our specialists will review your claim to determine if the product quality meets our high standards for flavor and texture.
Disposal or Return
For health and safety reasons, we rarely require the return of perishable items; please do not discard the product until your claim is processed.
Resolution
Approved claims will be eligible for a full replacement of the affected items or a refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing